Refund and Returns Policy

Ecommerce Website Return Policy

At Arshad Confectionery, we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Our return policy is designed to be fair, transparent, and hassle-free. Please review the following guidelines to understand our return process:

1. Eligibility for Returns:

• Items must be unused, undamaged, and in the same condition as received.
• Returns must be initiated within [number] days of the purchase or delivery date.
• Certain items such as perishable goods, personalized items, and digital downloads may not be eligible for returns. Please check the product description for specific details.

2. Return Process:

• To initiate a return, please contact our customer service team at [contact information]. Provide your order number and details about the item you wish to return.
• Our customer service team will guide you through the return process and provide you with a return authorization if your return meets our eligibility criteria.
• Please ensure that the item is securely packaged to prevent damage during transit.

3. Refund or Exchange:

• Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria.
• If the return is approved, you may choose to receive a refund or exchange the item for another product of equal or lesser value.
• Refunds will be issued to the original payment method used during the purchase.
• Please note that shipping charges are non-refundable, and the cost of return shipping may be deducted from your refund.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on product availability and your preference.
• Please provide photographic evidence of the damage or defect to expedite the resolution process.

5. Return Exceptions:

• In certain cases, returns may be subject to restocking fees or additional charges. These will be communicated to you before processing your return.
• Items purchased during promotional periods or clearance sales may have different return policies. Please refer to the specific terms and conditions applicable to such purchases.

6. Customer Responsibility:

• It is the customer’s responsibility to ensure that returned items are packaged securely and sent back to us within the specified timeframe.
• We recommend using a trackable shipping service for return shipments to ensure safe and timely delivery.

7. Contact Us:

• If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at [contact information].

Note: This return policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.

Thank you for shopping at [Your Company Name]. We appreciate your trust in us, and we are committed to providing you with an exceptional shopping experience.